Privacy Policy

This website is operated by Seattle MasterFix Precision Craftsmanship, doing business as Seattle MasterFix Precision Craftsmanship (“we”, “us”). We are a Washington-registered contractor (Contractor Registration No. SEATTMP744NL, UBI 605-904-953). Our address is 5415 6th Ave NW, Seattle, WA 98107. You can reach us at Bill@seattlemasterfix.com or (206) 550-4576.

Information you give us. When you submit the estimate request form we collect the details you enter: your name, email address, phone number, project address and company (both optional), the kinds of work you are interested in, project details, photos you attach (optional), budget range, desired timeline and property type. We also record whether you agreed to be contacted by phone or email, whether you separately opted in to text messages, and when. If you email or call us, we keep what you send or say to us.

Information sent automatically with the form. When you submit the form, your browser also sends us the web address of the page you were on, the page you came from (the referrer, if your browser provides one), and the time of submission.

Technical and log data. Like most websites, our hosting and content delivery provider (Cloudflare, see below) processes technical data when you load the site, including your IP address, browser and device type, and the pages requested. An IP address can identify you or your household, and we treat it as personal information.

Scheduling data. If you choose to book a consultation through Calendly, Calendly collects the information you enter there (such as your name, email address and the time you choose) under its own privacy policy. We receive that booking information.

Please do not send us Social Security numbers, bank or card details, or other sensitive information through the form.

• To respond to your request, prepare estimates, and schedule site visits or calls.
• To manage our business records and, if you hire us, perform and document the work.
• To comply with legal, licensing, tax and insurance obligations, and to protect our rights.
• To keep the website secure and working, and to prevent spam and abuse.

We use your information for these purposes because you asked us to contact you about a project, because we need it to run our business and meet legal obligations, and, for optional text messages, because you consented. We do not use it for advertising.

• Formspree receives and relays estimate form submissions, including any photos you attach, to us. See Formspree’s privacy policy (opens in a new tab).
• Cloudflare provides hosting/content delivery and security for this site, and processes IP addresses and request data as described above. See Cloudflare’s privacy policy (opens in a new tab).
• Calendly provides scheduling. Calendly’s embedded calendar is not loaded on this site unless you allow third-party embedded content in your cookie settings and click “Load calendar”. A plain link to calendly.com is always available. See Calendly’s privacy policy (opens in a new tab).

Our fonts and styles are served from our own site, not from third-party networks. We do not use advertising trackers.

Google Analytics (only with your permission). If you allow “Analytics” in your cookie settings, we use Google Analytics 4, a service of Google LLC, to measure visits and how the site is used: pages viewed, approximate location (city level), device and browser type, the page you came from, and actions such as starting the estimate form, reaching each form step, submitting it, or tapping our phone or scheduling links. We do not send your name, email, phone number, address or the content of your messages to Google Analytics. Google may set cookies (such as “_ga”) and processes this data under Google’s privacy policy (opens in a new tab). Without your permission, Google Analytics is not loaded. You can withdraw permission at any time in Cookie settings.

Live chat (Tidio). Our site uses Tidio live chat. The chat button is always visible. Tidio loads when you allow third-party embedded content in your cookie settings, or when you tap the chat button — tapping it turns on embedded content for chat. Chat messages and any information you type into the chat window are processed by Tidio.

This site is essential-only by default. It stores one item in your browser’s local storage to remember your cookie choice. It does not set tracking cookies of its own. Google Analytics loads only if you allow “Analytics”, and then sets its own cookies. Third-party embedded content (currently the Calendly calendar and live chat) loads only if you allow it. The calendar also needs you to click to load it, and live chat also loads when you tap the chat button, which turns on embedded content for chat. Either may set its own cookies once loaded. Our hosting provider may set cookies needed for security and performance; we have not confirmed which, if any, and will update this policy if that changes.

You can change your choice at any time: Cookie settings. Your browser settings can also block or delete cookies and stored data.

We do not sell your personal information. We share it only:

• with the service providers listed above, to operate the site and handle your request;
• with subcontractors, suppliers, permit offices and licensed professionals, only as needed to estimate or carry out work you have asked us to do;
• when required by law, legal process, or to protect our rights or the safety of others;
• in connection with a sale or reorganization of our business.

We keep estimate requests and related communications for as long as we need them to respond to you, prepare estimates and manage our business, and as long as the law or our legitimate record-keeping needs (such as tax, insurance and licensing) require. Signed contracts, required notices and related records are kept for the periods the law requires. We then delete or de-identify them.

We use reasonable measures to protect information, including encrypted (HTTPS) connections to this site. No method of transmission or storage is completely secure, so we cannot promise absolute security. If a breach affecting your personal information occurs, we will notify you and regulators as required by law.

You can ask us to tell you what personal information we hold about you, correct it, delete it, or stop using it for a purpose by emailing Bill@seattlemasterfix.com or calling (206) 550-4576. We may need to verify your identity first and may keep information we are legally required or permitted to keep.

Calls and email. Tell us at any time that you do not want to be contacted by phone or email and we will stop, except for messages about work already under contract.

Text messages. Text messages are sent only if you opted in on the form. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to texts is not a condition of buying anything. We do not share mobile numbers or text-message consent with third parties for their marketing.

This website is not directed to children under 13 and we do not knowingly collect their personal information. If you believe a child has sent us information, contact us and we will delete it.

We may update this policy. The effective date above shows the latest version. If a change is significant we will say so on this page.

Questions about this policy or your information: Bill@seattlemasterfix.com, (206) 550-4576, 5415 6th Ave NW, Seattle, WA 98107. See also our Terms of Use.